Privacy statement
This statement explains how Elderly Ally processes personal data.
Supabase processes sign-in and stores app data in Sweden (EU). Expo, Apple and Google receive device tokens and notification content to deliver push notifications. The email service delivers sign-in codes. Apple or Google handles payments. Records are kept while you use the features, until you delete them or your account. Changes cannot take effect on an offline device until it reconnects.
Health information and consent
I consent to Avaga Holding AS storing and using my medications, dose history, health measurements, mood, check-ins, appointments, allergies and doctor details in Supabase for overviews and reminders. Family access requires separate permission. No information is sent to AI services. This is optional; family, location sharing and Help work without this consent. I can withdraw it under Account.
Medications, dose history, health measurements, check-ins, appointments, allergies and doctor details will be deleted. Related sharing and reminders will stop. Your account and safety features remain. This cannot be undone. Copies already exported or shared are not deleted from recipients' devices.
Avaga Holding AS is the data controller. Contact: rl@avaga.no.
Depending on the features you use, we process your name, email, date of birth, phone number, address, emergency contact, family relationships and messages, permissions, medications, dose confirmations, health information, check-ins, appointments and subscription status. We use this information for your account, overview, reminders and family sharing you choose.
Location requires system permission and starting Safe Trip, requesting location-based help or enabling a safe zone. After leaving a zone, location may update while the safety event is active or until you return. Safe Trip background location stops when the trip ends. Family members need an accepted relationship and separate, revocable access to each data area.
Apple or Google handles payments. We receive the product, subscription status and transaction identifier, not card numbers. We do not sell personal data. We use encrypted transport and row-level access controls.
You can request access, correction, export, restriction or deletion at rl@avaga.no and complain to the Norwegian Data Protection Authority or your local supervisory authority. You can delete your account in the app. Account deletion does not cancel an Apple subscription; cancel it with Apple.
Ally is a simple guide, not an AI chat. This version does not use generative AI or send information to OpenAI or other AI providers.
Location sharing and alerts may be delayed or stop. The phone must be carried, charged, connected and have the required permissions. This is not a staffed alarm service.
Technical error reports are stored with Supabase to diagnose and fix faults. They may contain error type, error message, technical component stack, platform and app version, and are linked to your account ID when signed in. We attempt to remove email addresses and phone numbers from error text before sending, but this is not full anonymisation. Reports are not used for advertising or cross-service tracking.
2026-09-10