Help
For help with your account or the app, email us with the app version, iPhone model and a description of the problem. Do not email passwords, login codes, health information or private locations. Support is not monitored around the clock and is not an emergency service.
Avaga Holding AS · rl@avaga.no
Family connection
Both people need accounts. Open Family and send or accept an invitation. The older person chooses which information to share. An invitation does not automatically grant access.
Location
Check when the location was last updated. Sharing requires permission and an active feature such as Safe Trip or a configured safety event. The phone must be carried, charged and connected. An old location does not prove the person is still there.
Restore purchases
Use the same Apple account and Elderly Ally account as before. Open Account → Premium Family → Restore previous purchases. Contact us if access is still missing; do not buy again to troubleshoot.
Plans
Payment is charged to your Apple account. Subscriptions renew automatically unless cancelled at least 24 hours before the period ends. Manage or cancel in iPhone Settings → your name → Subscriptions. Deleting the app or your Elderly Ally account does not cancel the subscription. Apple handles refund requests for Apple purchases.
Your data
In Account you can withdraw health consent or delete your account. Family sharing can be withdrawn separately for each data category. Offline devices receive changes when they reconnect. Contact us for access or deletion requests.
Elderly Ally is a support tool, not a staffed alarm service, medical device or replacement for professional care. GPS, batteries, coverage and sensors can fail; locations and alerts may be delayed or unavailable. Fall and deviation detection must not be your only safety measure. Call your local emergency number in immediate danger. This version does not use generative AI.